About

Who we Are

Garden Tool Spares Ltd offers a wealth of experience in the supply of spare parts for chainsaws, grass and hedge trimmers, disc cutters and other garden and small plant machinery.

We supply parts mostly for Asian brands.

Garden Tool Spares Ltd offers both original and compatible parts.

Garden Tool Spares Ltd prides itself on our mail order service. Parts are delivered direct to your home or business - no matter where in the world. We have an excellent parts finding service - just call or email us with your requirements and we will do our best to source the part and have it delivered to your door as soon as possible.

Delivery Information

All items will be shipped within 1 working day.

In case of lost goods, replacements / refunds can be sent after 14 days from dispatch date for inland post, 21 days for European Union and 28 days for rest of the world.
An item not received form has to be filled, signed and sent back to us for investigation of any lost parcels.

Returns & replacements

We offer a 30-day money back guarantee - if you want to return the item for any reason, it can be returned within 30 days from receiving the goods.

Any return postage cost is paid by buyer, except when the item is defective or different part than ordered is received.

All returned items must be in original, unused and resellable condition.
A date of purchase and eBay user ID must be included with the returned part.

In case of refund or exchange, we have to receive the part back before we can send refund / replacement.

Privacy Policy

This privacy policy sets out how Garden Tool Spares Ltd. uses and protects any information that you give Garden Tool Spares Ltd. when you use this website.
Garden Tool Spares Ltd.  is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Garden Tool Spares Ltd.  may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st of January 2015.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information to customize the website according to your interests.
  • We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Terms & conditions

Use of this site is provided by Garden Tool Spares Ltd subject to the following Terms and Conditions.

Your use of this site constitutes acceptance of these Terms and Conditions as at the date of your first use of the site.

Garden Tool Spares Ltd reserves the right to change these Terms and Conditions from time to time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

This site and the information, names, images, pictures, logos regarding or relating to Garden Tool Spares Ltd are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Garden Tool Spares Ltd be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence. Whilst Garden Tool Spares Ltd endeavours to ensure the information contained in this site is accurate, it does not warrant that it is error free.

Garden Tool Spares Ltd does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, and reliability of the materials.

Copyright restrictions:
Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Garden Tool Spares Ltd . Nothing contained here in shall be construed as conferring any licence by Garden Tool Spares Ltd to use any item displayed.
Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely.

This site may contain links to other sites, please be aware that Garden Tool Spares Ltd is not responsible for the privacy practices of such other sites and takes no responsibility for their content or availability.

If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.

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